1. Introduction
jl3shop operates the online gaming platform accessible at jl3shop.best and any related mobile interfaces or applications. This Privacy Policy describes how jl3shop collects, processes, stores, and protects personal information provided by individuals who register for or use the jl3shop platform.
By creating a jl3shop account or continuing to use the platform after this policy takes effect, you acknowledge that you have read and understood how your personal information is handled. This policy should be read together with the jl3shop Terms and Conditions, which govern your overall use of the platform.
jl3shop is committed to handling personal data responsibly and in accordance with applicable Philippine data protection legislation, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. Members with concerns about data handling may contact jl3shop through the details at the end of this policy.
2. Data We Collect
jl3shop collects personal information in several ways: directly from you when you register or transact, automatically through platform use, and in limited cases from third-party verification providers. The specific categories of data collected include the following.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, government ID details | KYC verification and age check |
| Contact Data | Email address, Philippine mobile number | Account access and communications |
| Financial Data | GCash or Maya account name, bank account name, card last-four digits | Deposit and withdrawal processing |
| Technical Data | IP address, device type, browser, session logs | Security, fraud prevention, platform performance |
| Transactional Data | Deposit history, withdrawal requests, bet records | Account management and responsible gaming monitoring |
| Usage Data | Pages visited, features accessed, time spent per session | Platform improvement and user experience |
jl3shop does not collect sensitive personal information such as biometric data, health records, or political opinions unless specifically required by law and disclosed at the time of collection. You are not required to provide more information than what is necessary for the specific function you are using.
3. How We Use Your Data
jl3shop uses the personal data it holds for clear, specific purposes. Data is not used for unrelated purposes without separate notice. The main uses are:
- Account creation and management: Creating and maintaining your jl3shop profile, verifying identity, and managing account security.
- Payment processing: Facilitating deposits and withdrawal requests in Philippine Peso through your selected payment method. jl3shop requires name matching between your account and your payment account to protect against fraud.
- Legal and regulatory compliance: Meeting obligations under the Data Privacy Act of 2012, anti-money laundering regulations, and any applicable gaming licensing requirements. jl3shop may be legally required to retain certain records regardless of your preferences.
- Fraud prevention and security: Detecting unusual account activity, verifying transactions, and protecting the platform from misuse or unauthorised access.
- Responsible gaming: Monitoring account activity to identify patterns that may indicate problematic gaming behaviour, and applying self-exclusion or limit controls where requested.
- Platform improvement: Analysing aggregated usage patterns to improve game navigation, load times, and the overall jl3shop member experience.
- Member communications: Sending account-related notifications such as transaction confirmations, verification requests, and security alerts. Marketing communications are sent only where consent has been provided and can be withdrawn at any time.
4. Sharing of Data
jl3shop does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Sharing occurs only in the following limited circumstances:
- Payment providers: Information necessary to process a specific transaction is shared with the relevant payment service provider — for example, GCash, Maya, BDO, BPI, or the applicable card network. These providers operate under their own privacy policies and data security standards.
- Identity verification services: When KYC is required, jl3shop may share identity documents with a regulated third-party verification provider for the sole purpose of confirming your identity.
- Game technology providers: Some games on the jl3shop platform are operated in partnership with third-party game providers. Session tokens and bet records may be shared with those providers to operate the games correctly. No full identity data is shared beyond what is technically required.
- Legal obligations: jl3shop may disclose personal data to government authorities, regulators, or law enforcement agencies when required to do so by law, court order, or regulatory direction.
- Business transfers: In the event of a merger, acquisition, or sale of the jl3shop platform, member data may be transferred to the acquiring entity as part of that transaction. Affected members will be notified as required by applicable law.
jl3shop never sells personal data. Any third party receiving your information is bound by contractual obligations to use it only for the stated purpose and to keep it secure.
5. Data Security
jl3shop implements technical and organisational measures designed to protect personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include:
- Encryption of data in transit using industry-standard TLS protocols.
- Restricted access controls ensuring that staff can only access the minimum data necessary for their specific role.
- Regular internal reviews of data access logs and system security configurations.
- Contractual security obligations imposed on all third-party service providers handling jl3shop member data.
Members also play an important role in account security. jl3shop strongly encourages you to use a unique, strong password for your account, enable any available two-factor authentication, and never share your login credentials or one-time codes with any person or third-party service. jl3shop support staff will never ask for your password.
In the event of a data breach that poses a risk to the rights of affected members, jl3shop will notify the National Privacy Commission and affected individuals in accordance with the timeframes and procedures required by Philippine law.
6. Data Retention
jl3shop retains personal data for as long as necessary to fulfil the purpose for which it was collected or as required by applicable law. The general retention guidelines are:
- Account data: Retained for the duration of the active account relationship and for a minimum period after closure as required by gaming regulations and anti-money laundering rules.
- Financial and transaction records: Retained for at least five years from the date of the transaction in line with applicable regulatory requirements.
- Usage and technical logs: Retained for up to 12 months for security analysis and platform improvement purposes, after which they are aggregated or deleted.
- Communications: Support tickets and written communications are retained for up to two years from the date of last activity in the relevant case.
When retention is no longer required or legally mandated, jl3shop will securely delete or anonymise the relevant data so it can no longer be attributed to an individual member.
7. Cookies and Tracking
jl3shop uses cookies and similar tracking technologies when you access the platform through a web browser. Cookies are small text files stored on your device that help the platform recognise returning visitors, maintain session state, and collect usage analytics.
The main types of cookies used on jl3shop include:
- Essential cookies: Required for the platform to function. These maintain your login session and game state. Without them, jl3shop cannot operate correctly. You cannot opt out of essential cookies while using the platform.
- Analytics cookies: Help jl3shop understand how members navigate the platform, which features are used most, and where technical issues occur. Data collected is aggregated and does not identify individual users.
- Preference cookies: Remember settings such as language preferences or display options to improve your return experience.
Most web browsers allow you to control cookie settings through the browser's own privacy settings. Blocking essential cookies will prevent jl3shop from operating correctly. Blocking analytics cookies will not affect your ability to play.
8. Your Rights
As a jl3shop member and a data subject under applicable Philippine law, you have the following rights in relation to personal data held about you:
Request a copy of the personal data jl3shop holds about you.
Request that inaccurate or outdated data be corrected without delay.
Request deletion of data no longer needed for the original purpose, subject to legal retention obligations.
Object to processing for specific purposes such as direct marketing communications.
Request a structured, machine-readable copy of your data to transfer to another service where technically feasible.
Lodge a complaint with the National Privacy Commission if you believe your data rights have been violated.
To exercise any of these rights, contact jl3shop support with your verified account details and a description of your request. jl3shop will acknowledge receipt within three (3) business days and aim to resolve the request within thirty (30) days, or sooner where required by law.
9. Minors
jl3shop is strictly for use by individuals aged 21 and above. jl3shop does not knowingly collect personal information from persons under 21 years of age. If jl3shop discovers that a minor has created an account, that account will be closed immediately, all data associated with the minor will be deleted, and any balance or winnings will be forfeited in accordance with the Terms and Conditions.
Parents or guardians who believe a minor has used the jl3shop platform should contact support immediately so that appropriate action can be taken without delay.
10. Third-Party Links
The jl3shop platform may include links to third-party service information pages such as payment provider help centres. These links are provided for convenience only. jl3shop has no control over the content or privacy practices of those external sites and is not responsible for how they handle data. Visiting any external site is subject to that site's own privacy policy.
11. Policy Changes
jl3shop may update this Privacy Policy from time to time to reflect changes in platform features, legal obligations, or data handling practices. When material changes are made, jl3shop will post the updated policy with a revised effective date and, where appropriate, notify registered members through the platform or by email.
Continued use of jl3shop after the effective date of any revised policy constitutes acceptance of the updated version. If you do not agree with changes to this policy, you should stop using the platform and may request account closure.
12. Contact Us
For any questions, requests, or concerns relating to this Privacy Policy or the handling of your personal data by jl3shop, please contact the support team using the details provided in your account dashboard. Written requests should include your registered name, the email address on your jl3shop account, and a clear description of your inquiry so that the relevant team can respond promptly and accurately.
jl3shop aims to respond to all privacy-related requests within three (3) business days. Complex requests involving data extraction, deletion, or regulatory compliance may take up to thirty (30) days to complete.